Shipping Policy
A Legal Disclaimer
Processing & Shipping Time
Processing time for each product is stated and referred to under the information listed on each product page.
After your payment is authorised and verified, all orders are processed within 3 Days.
We will contact you for some reason if there are any delays.
Shipping time may vary from item to item, referred to under the information listed on each product page.
Expect between 2-3 weeks for shipping for all framed prints.
We endeavor to get your order to you as soon as possible.
Once your order is placed, an estimated delivery time will be provided to you.
Delivery times are estimates and commence from the date of shipment, rather than the date of order.
Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Estimated arrival dates are not guaranteed.
Weather delays and other unforeseen circumstances may impact delivery time.
Unless there are exceptional circumstances, we make every effort to fulfil your order.
Shipping to worldwide except:
Algeria, Bahrain, Kuwait, Lebanon, Libya, Council United Arab Emirates, Iran, Russia, Sudan, Syria, Saudi Arabia, Iraq, Pakistan, Qatar, Yemen.
International Customs, Duties and Taxes
All orders shipping to a destination outside of New Zealand may be subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Duvouale Studio Limited, trading as LUFUDUFU.WORLD, is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
Missing or Lost Package
There are several reasons why a package gets lost or becomes a delivery exception.
Often the package is either in the building or with a neighbour. We politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please email us contact@lufudufu.world with your order and tracking number to report missing or lost packages.